Terms of Service

Version 2026-05-26 — replaces all prior versions.

1. Beta status

Canuplan is currently in private beta. The Service is offered to a small cohort of design partners while the founder shapes the product. It is software under active development, not yet a production-grade system, and is provided "as is" and "as available" with no service-level commitment.

During the beta:

  • Features may change, break, or disappear without notice.
  • The Service may be unavailable for hours or days at a time.
  • Data you put in may be lost, corrupted, or removed during migrations.
  • The Service is not certified for any compliance regime (medical, payroll, working-time, etc.).

2. Canuplan is an assistive tool — not the source of truth

Canuplan helps you draft, communicate, and remember shift rosters. It is not a system of record and must not be the only place your schedule lives.

You are solely responsible for verifying every shift, every roster change, and every notification the Service produces, against an independent source you control (printed roster, payroll system, hospital scheduling system, internal calendar, etc.) before acting on it.

If the Service tells you that a person is or is not on shift, you must double-check before relying on that information for staffing, payroll, patient care, safety, legal compliance, or any other decision where the consequences matter. Treat Canuplan as a backup tool, not a primary one, throughout the beta.

3. Pricing

The Service's published price is €100 per month per role. During the private beta this is currently invoiced at €0 (one hundred per cent discount) for design-partner accounts. By subscribing you acknowledge and agree to the €100/month price; the discount remains in effect until the founder removes it, at which point you will receive at least 30 days' notice before any charge occurs.

No payment method is collected during the beta. No charge can occur without your explicit prior consent.

4. No warranty

To the maximum extent permitted by applicable law, the Service is provided without any warranty of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, completeness, availability, security, or non-infringement.

The founder does not warrant that the Service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that the Service is free of viruses or harmful components; or that any data, output, or schedule generated by the Service is correct.

5. Limitation of liability

To the maximum extent permitted by applicable law, the founder shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for lost profits, lost revenues, lost savings, lost data, loss of goodwill, business interruption, missed shifts, understaffing, overstaffing, payroll errors, regulatory penalties, harm to patients or third parties, or any other commercial damages or losses, arising out of or related to your use of, or inability to use, the Service, even if the founder has been advised of the possibility of such damages.

If liability cannot be excluded under applicable law, the founder's total cumulative liability is limited to the fees you have actually paid for the Service in the twelve months preceding the event giving rise to the claim. For beta accounts that amount is €0.

6. Your responsibilities

  • Keep your login credentials confidential. You are responsible for everything that happens under your account.
  • Maintain an independent source of truth for your rosters as described in §2.
  • Do not put personal data into the Service that you don't have a lawful basis to process (e.g., do not enter colleagues' personal phone numbers without their knowledge).
  • Use the Service only for lawful purposes and in compliance with local labour law, data-protection law, and any sector-specific rules that apply to your organisation.
  • Tell us as soon as you spot a defect that could lead to wrong scheduling. Bug reports during the beta are a core part of the deal.

7. Data protection

See the Privacy Policy. In short: data is processed under GDPR, stored in the EU, and pseudonymised before reaching any AI model.

8. Termination

You may stop using the Service at any time. The founder may suspend or terminate your access at any time, with or without notice, particularly if you misuse the Service, abuse rate limits, attempt to harm other accounts, or are otherwise incompatible with the beta cohort. On termination, the founder will retain billing records as required by law and otherwise delete or anonymise your data within 30 days on request.

9. Changes

The founder may update these Terms during the beta. Material changes will be flagged on the site and, where reasonably possible, sent by email. Continued use after a change constitutes acceptance.

10. Governing law and venue

These Terms are governed by the laws of the Grand Duchy of Luxembourg, without regard to conflict-of-law rules. The courts of the City of Luxembourg have exclusive jurisdiction over any dispute, except where mandatory consumer-protection rules of your country of residence provide otherwise.

11. Contact

For questions about these Terms, contact hello@canuplan.com.